FAQ'S

Naaz Nakhra – Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place an order directly on our website by selecting your desired products, adding them to the cart, and completing the checkout process with your payment details.

2. What payment methods do you accept?

We accept:

  • Credit/Debit cards

  • Cash on Delivery 

  • Other payment gateways as listed at checkout

3. Can I return or exchange an item?

Yes! Eligible items can be returned or exchanged within 15 days of delivery.

  • Eligible: Clothes (except Bosky fabrics), bags, fragrances

  • Non-returnable: Clothes made of Bosky fabrics, gift cards, final sale items

All items must be unused, unwashed, and in original packaging. Fragrances must be unopened and sealed.

4. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp (if provided). You can use this number to track your order through our courier partner’s website.

5. How long does shipping take?

  • Pakistan: 3–7 business days

  • GCC Countries: 5–12 business days (depending on location)

Shipping times may vary during peak seasons.

6. Can I cancel my order?

Orders can be canceled before shipping. Please contact us immediately at Contact@naaznakhra.com if you want to cancel. Once shipped, the standard return process applies.

7. Do you offer international shipping?

Yes! We ship to Pakistan and GCC countries. Shipping rates and delivery times depend on your location.

8. Are your products authentic?

Absolutely! All our products, including fragrances, clothes, and bags, are 100% genuine and sourced with care.

9. How can I contact Naaz Nakhra?

You can reach us via:

  • Email: Naaznakhraofficial@gmail.com

  • Phone: +97430498589

  • WhatsApp: +97430498589

We are happy to assist with any questions or concerns.